FAQ

1. What products do you sell?

We offer a curated selection of electronics and home appliances designed for everyday convenience and modern living.

2. How long does shipping take?

Free shipping Australia-wide. Estimated delivery: 7–10 days. Orders are processed within 1–3 business days. For international delivery estimates and full details, see our Shipping Policy.

3. Do you provide order tracking?

Yes. Once your order is shipped, a tracking number will be emailed to you.

4. Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. We’ll do our best to assist you.

5. What if my order arrives damaged?

If you receive a damaged or incorrect item, contact our support team with photos and order details for assistance.

6. What is your return policy?

We offer 30-day returns from the date you receive your order, subject to our return and refund policy. To request a return, email kugavignes@gmail.com before sending any items back.

7. How can I contact you?

Email kugavignes@gmail.com for product questions, shipping enquiries and return requests.